SANTONGSUAI · PRIVACY
Privacy Policy
Last updated: 26 September 2026
Santongsuai (ศัลย์ต้องสวย) is a shared brand used by two affiliated Thai legal entities within the same business group: PERFECT COMMUNITY OF SANTONGSUAI CO., LTD. (Thailand Tax ID 0105566181651) and SANTONGSUAI CO., LTD. (Thailand company registration no. 0105563150517). The companies are related but remain separate legal entities. Depending on the service, contracting entity and payment record for a particular case, the relevant Santongsuai entity may collect or process personal data for coordination purposes. This policy explains, in practical terms, what personal data may be collected for coordination, why it may be needed, who it may be shared with and how to contact Santongsuai about your data. Applicable privacy requirements can depend on the contracting entity, where the data is processed and the service requested.
1. What we collect
- Contact details — name, phone number, email, LINE ID, and social accounts you use to reach us.
- Coordination details — procedures you are interested in, preferred travel dates, approximate budget, and hospitals or clinics you want to consider.
- Health information — photos of the area you want assessed, previous procedures, medical conditions, medications, allergies, and other information a hospital may request for assessment. Sensitive information should be requested only when needed for the stated purpose, with the intended recipient and sharing purpose explained before submission.
- Travel documents — passport, flight or accommodation details may be requested later if they are genuinely required for a confirmed appointment, foreign-patient registration, travel coordination or accommodation. Do not send passport data at the first enquiry unless the team has explained why it is needed and who will receive it.
- Website usage — cookies and technical data may be processed by the website, hosting platform or analytics tools when those tools are active on the live site. Installed WordPress plugins alone do not prove that a particular analytics or advertising tracker is currently collecting data.
2. Why we use it
- To answer your enquiry and arrange a preliminary assessment with partner hospitals.
- To coordinate appointments, interpreters, accommodation, travel and post-procedure follow-up.
- To send promotions or updates you have asked for. You can opt out at any time.
- To meet legal and regulatory obligations.
- To improve our website and services.
Personal data should be used only for the stated coordination, operational, legal or service purposes. If a materially different purpose is introduced, the relevant notice or policy should be updated before relying on this page as an accurate description of processing.
3. Who we share it with
- Partner hospitals and clinics in South Korea you choose to consult, for case assessment and scheduling.
- Partner hospitals in Thailand, such as Piyavate Hospital, if you use follow-up or aftercare services.
- Accommodation, transport and interpreter providers, limited to what the booking requires.
- Service providers for data storage, messaging and website analytics.
Coordination with a hospital or service provider in another country may involve an international transfer of personal data. Before sensitive or identity information is sent, the intended recipient and purpose should be clear, and the transfer should follow the applicable legal basis and safeguards for that case.
4. How long we keep it
Different records can require different retention periods depending on the service, contracting entity, accounting or legal obligations, hospital requirements and whether a case is still active. Santongsuai should keep personal data only for as long as reasonably necessary for the stated purpose or as required by applicable law. If you want to know the retention period for a specific record, contact the team using the details below.
5. Your rights
Depending on the applicable law and the circumstances, you may have rights to ask about the personal data held about you, request correction or deletion, withdraw consent where consent is the basis used, or raise an objection or restriction request. Some requests may be limited by legal, accounting, dispute or medical-record obligations. Contact the team below so the relevant entity can explain the process for your case.
6. Security
Personal and health information should be limited to people and providers who need it for the stated purpose. Sensitive information should not be placed in public comments or public social posts. The security controls used can vary by communication, storage and hospital systems, so clients should ask which channel will be used before sending passports, medical records or other sensitive files.
7. Cookies
The website may use cookies or similar technologies for site functionality, security and measurement when the relevant tools are active. Analytics or advertising technologies should be treated as active only when their tracking code is present and functioning on the live website. Browser settings can be used to limit cookies, although some site functions may be affected.
8. Minors
If a client is a minor under the law applicable to the service or data processing, the team should confirm what parent or guardian involvement and consent are required before collecting sensitive information or proceeding with coordination.
9. Changes
Updates will be posted on this page with a new date.
10. Contact
PERFECT COMMUNITY OF SANTONGSUAI CO., LTD. — Thailand Tax ID 0105566181651
SANTONGSUAI CO., LTD. — Thailand company registration no. 0105563150517
Shared brand: Santongsuai (ศัลย์ต้องสวย)
Bangkok contact: Don Mueang, Bangkok, Thailand
Seoul coordination: Gangnam-gu, Seoul, Korea
Official contact for privacy requests and case coordination: LINE @santongsuai