Our role
Santongsuai coordinates information and appointments between clients and hospitals. We help compare options, organize travel arrangements and communicate the hospital's instructions. We are an agency, and clinical care is provided by the hospital and its medical professionals.
Clear information before commitment
A useful consultation explains the proposed approach, what a quotation covers and what still needs a doctor's assessment. We encourage clients to ask about alternatives, recovery arrangements and payment terms before deciding.
People and places
Our website introduces Kim Seho, President & CEO, alongside the Santongsuai management and client care team. Our work connects Bangkok and Seoul, with a Thai team coordinating cases in Korea.
Management and coordination team
Kim Seho
President / CEO; Korean hospital and partner coordination.
Bow
Accounting, Finance & Marketing Manager
Manages accounting, finance, payment records, related documents and marketing for Santongsuai.
NuNan
Client consultation, case information and questions for the treating hospital.
NuNow
Quality Control and Customer Relations Manager
MaTiew
Finance and Planning Assistant
A relationship that continues after the appointment
The team helps communicate concerns, arrange follow-up and relay guidance from the treating hospital. The timing and scope of aftercare depend on the treatment and the arrangements confirmed for your case.
How we support Thai and international clients
Cross-border cosmetic treatment involves more than a treatment date. Clients may need to compare doctors, understand hospital instructions, arrange tests, plan accommodation and transport, coordinate consultation and follow-up dates and keep a clear record of quotations and payment terms. Santongsuai helps organize those practical steps while keeping the treating hospital responsible for clinical decisions.
For Thai clients, the team provides Thai-language coordination in Seoul and helps relay questions between the client and hospital. International visitors can also use the English-language information on this website to understand the coordination process before contacting the team.
What to verify before booking
Before paying a deposit, confirm the treating doctor, hospital, proposed timing, written quotation, cancellation terms and the contact plan for follow-up. Review our company information and supporting documents and explore the hospital and clinic network. These pages are designed to make the roles of the agency, doctor and hospital easier to distinguish before a client commits.
Seven questions for choosing a Korea plastic surgery agency
- Can I verify the company name and official contact channels?
- Which hospital and doctor will assess my case?
- What does the written quotation include and exclude?
- Who receives payment and what receipt will be issued?
- Who will provide language support during consultation and follow-up?
- How many days should I stay in Korea and which appointments are essential?
- Who will coordinate questions after I return home?
Price and promotional images can be useful starting points, but they should not replace verification of the treating doctor, hospital, fees, recovery plan and post-treatment communication.
Frequently asked questions
Is Santongsuai a hospital?
No. Santongsuai is a coordination agency. Medical treatment is provided by the hospital or clinic and its healthcare professionals.
Do international patients need an agency in Korea?
Not always. Patients who can communicate directly with a hospital and manage appointments and travel themselves may not need an agency. Coordination can be useful when language support, multi-step scheduling or cross-border follow-up matters.
Does an agency choose the procedure for the patient?
No. An agency can help organize information and consultations, but the treating doctor should assess suitability, explain alternatives and discuss treatment-specific risks.
How can I contact Santongsuai?
For consultation, case review, hospital coordination and scheduling enquiries, contact LINE @santongsuai. LINE is the primary client contact channel.